LLM-as-judge means asking one model to grade another model's output against written criteria. The judge returns a verdict or score, plus a short reason.
You are grading a support reply.
Criterion: does the reply answer the question using only the given context?
Return JSON: {"verdict": "pass" | "fail", "reason": "<one sentence>"}
It spread because most useful outputs are free text: summaries, answers, tone. Exact-match checks cannot score them. Human review costs money and days. A judge is cheap, returns in seconds, and can run on every commit.
But the judge is a model too. Its score is an estimate, so check it against human labels on a sample before you trust it. It also cannot catch a wrong fact that the criteria never mention.
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